Help and support

1. How to reach us

Support happens over email. Tell us what happened, on which screen and, if you can, attach a screenshot: that is usually enough for us to reproduce it.

• Problems with the app or with a booking: support@ronus.tech.
• Contracts, invoices and anything about your business relationship with RONUS: contact@ronus.tech.
• Privacy and your rights over your data (access, correction, deletion): privacy@ronus.tech.
• You can also write to us from inside the app: if you run a business, open Settings from the Business tab and tap "Report a problem"; if you book as a client, the support email is in your Profile.

2. Bookings

Booking does not require an account or a password: you pick the service and the time, confirm your phone number with an SMS code, and the appointment is made. Everything about your appointments lives in the Appointments tab.

• Cancel an appointment: open it in Appointments and tap "Cancel appointment". You can do it up to the deadline each business sets; after that the app no longer lets you and you have to talk to the business directly. The business is notified of the cancellation.
• Change the time: from the same appointment you can ask for another time, with the same deadline. The business accepts or declines the proposal and we let you know in the app.
• If the business moves or cancels your appointment, you receive a notice with the new time or the cancellation, as long as you have notifications enabled on some phone. If that delivery fails at the time, the retry can take up to a day. The change is visible anyway when you open the appointment in the app, even if the notice never arrived.
• The day and time of your appointment are always shown in the business's time zone.

3. The SMS code does not arrive

The code is sent to the number you typed, with the country code. Before requesting another one, check that the number and the country code are right and wait a minute: text messages can be delayed.

For security, the number of codes you can request in a short period is limited and each code expires. If you ran out of attempts, wait a little and try again. If it still does not arrive, write to support@ronus.tech with your country code (not the full number) and the approximate time.

4. Your account and your data

You can see, download and delete your data from the app itself, without emailing us.

• Download your data: if you book as a client, tap "Download your data" in Profile; if you run a business, open Settings from the Business tab, go to "Your data" and export. As a client you receive a file with your profile (name, phone number, recovery email, date of birth and photo), your saved businesses and, business by business, your appointments with their payments, your messages and your reviews. The file itself carries a list of what it does not include and why.
• Delete your account: the steps, what is deleted and what is kept are at ronus.tech/delete-account.
• Recovery email (clients): optional. It lets you recover your identity if you change phones. You add or change it in Profile.
• Language and theme: the app follows your phone's language and you can change it in Profile or in Settings; the light or dark theme too.

5. If you run a business

Business accounts sign in with the email and password you chose when registering or, if you registered with Google or Apple, with that same button. If you cannot sign in:

• Forgotten password: on the sign-in screen tap "Forgot your password?" and we send a link to the account's email. The link opens the app if you have it installed and, if not, a web page that completes the change.
• Account under verification: a newly registered business signs in straight away and can prepare its page while RONUS verifies it. Until that verification finishes, the page carries no badge and does not appear in the app's discovery. We let you know by email and inside the app once it is approved.
• Team access: the people with access to your business are invited and removed from Settings, under Locations. Removing an access asks you to confirm your identity again.
• Notifications: in Settings, under Notifications, you choose what reaches you: "Appointments and cancellations" and "New RONUS messages". All of it also depends on your phone's notification permission. The daily digest of your schedule is separate: the app offers it on a card in the Home tab, and you accept or decline it there.

6. Legal and privacy

The terms of service are at ronus.tech/terms-of-service and the detail of what data we process, with whom and for how long is at ronus.tech/privacy. Cookies are at ronus.tech/cookies and the refund policy at ronus.tech/refunds.

To exercise your rights over your data write to privacy@ronus.tech: no form is needed, just tell us what you want.

7. Who is behind this

RONUS is a service of RUFUS TECH LLC. The company details, including its address, are at ronus.tech/legal-notice.