Terms of Service

1. Who is contracting with whom

This agreement is between RUFUS TECH LLC, a South Carolina limited liability company with its address at 3 Vantage Way, Apt 123, Greenville, SC 29611, USA, trading as RONUS ("RONUS", "we"), and the business that contracts the service ("the Client", "you").

You accept these Terms on the first of these three to happen: you sign off the proposal, you pay the first fee, or you start using the service in production. If you accept on behalf of a company, you represent that you have authority to bind it.

The service is a professional tool for businesses. Whoever contracts it does so within their business activity and not as a consumer, so the fourteen-day right of withdrawal for distance sales to consumers does not apply. In exchange, and so that no one is trapped, there is no minimum term whatsoever and there is a 14-day guarantee from the day Oubi goes live, with a 100% refund: see section 8.

• "Service" means Oubi, the assistant that answers WhatsApp and calls, and the management app, with the features of the contracted plan.
• "Plan" means Oubi I, Oubi II or Oubi III, with the features published at ronus.tech.
• "Setup" means the work of loading your services, prices, hours and rules and tuning how Oubi speaks.
• "Client Data" means everything you or your end customers put into the Service.
• "DPA" means the Art. 28 GDPR Data Processing Agreement, published at ronus.tech/dpa.
• "BAA" means the HIPAA Business Associate Agreement, published at ronus.tech/baa, mandatory for US clients handling protected health information.

2. What we give you

Oubi answers the channels included in your plan, replies with your data, books into your calendar and, if you enable it, collects a deposit. The app gives you a calendar, customer records, payments, messages, a public booking page and reminders.

The app is free and will stay free. There is no cut-down version and no card required. What you pay for is Oubi.

We reserve the right to improve the Service and change how it works internally. If we withdraw a feature you are using, we will give you at least 30 days' notice and, if that feature was the reason you signed up, you may cancel at no cost and we will refund the pro-rated remainder of the current month.

3. How it starts, and when you are charged

The procedure is always the same: we talk for thirty minutes, we collect your services, your prices, your hours and your rules, the first fee is charged, and that charge is what puts Oubi into build. When it is live you test it, ask for changes, and we leave it the way you want it.

Setup is $0 for everyone, inside and outside the founder programme: what you pay for is the monthly service fee, never the work of building it. Talking to us and giving us your data costs nothing and requires no card either, and until you sign off the proposal no commitment is left open. Because you are charged before we build, what covers you from then on is the 14-day guarantee in section 8.

We set up a limited number of businesses each month, because a person does each setup. Submitting the sign-up form neither guarantees a slot nor creates an obligation to contract on either side.

4. Price

Current prices are those published at ronus.tech and are in US dollars (USD):

• Oubi I: $199 per month.
• Oubi II: $299 per month.
• Oubi III: $599 per month.
• The app: $0, always.
• Payments taken through the app: 2.69% + $0.30 per transaction without an active Oubi subscription, and 2.59% + $0.25 with one.
• New customer: $0. Wherever they come from, we charge nothing for bringing you a customer. That is the rule we will not break.
• Appointments you book yourself, or charge outside the app (cash, your own card reader): $0.

5. How and where you pay

The subscription fee is paid on the website, at ronus.tech, by card through Stripe. The app never asks you for money or card details. We send you your payment link once we have your data and your customisation, before we build anything.

The subscription is monthly and paid in advance. The first fee is charged on the day you sign off the proposal, when the setup starts and not when it ends; from then on, the same day each month. By subscribing you authorise that recurring charge until you cancel, and Stripe stores your payment method to make it. We email a receipt for every charge.

Prices do not include taxes. If VAT, sales tax or an equivalent applies to the transaction, it is added to the invoice under the rules of your jurisdiction.

If a charge fails we retry it and let you know. If 15 days after that notice the payment is still not completed, we may suspend Oubi. Suspension deletes nothing: your account, your calendar and your data remain, and the app keeps working for free. Once payment is settled, Oubi answers again.

Your card details never pass through our systems at any point: Stripe collects and holds them. We only see whether the charge succeeded.

6. Your customers' deposits

If you enable deposits, Oubi can ask your customer for a deposit to hold the slot. You decide the amount and the conditions.

That money is yours. It is collected through Stripe and reaches your account in full: RONUS retains no platform fee on the deposit beyond the processing rate in section 4.

The cancellation and refund policy towards your customer is set by you and you answer for it. We apply it exactly as you configure it and by default refund the full amount when an appointment is cancelled. If you configure a late-cancellation penalty, at most that penalty is withheld and the rest is refunded. Refunds are always issued to the original payment method. You must tell your customer, before they pay, how much they are paying, what for, and what happens if they cancel.

The billing currency is chosen when the business is set up and cannot be changed afterwards: every amount, deposit and refund of that business lives in that currency. That is what guarantees a refund is always for the same amount and in the same currency as the original charge.

7. Founder programme

If you join as a founder, the fee you contract is frozen for the first twelve months from the day you sign off the proposal, even if public prices rise. Twelve months, no more and no less: there is no lifetime condition of any kind, and any statement to that effect is superseded by this section.

In exchange we ask for your opinion: a short call each month for the first three months. We do not ask for a testimonial, a published case study, or introductions to anyone. If you ever want to give them, that is agreed separately and in writing, and if that collaboration involves consideration we will disclose it visibly wherever it is published.

From month thirteen you choose: continue at the then-current rate, change plan, or keep only the free app. We give you at least 30 days' notice of what your new fee would be.

The programme is subject to available slots and creates no right to contract.

8. 14-day guarantee, term and cancellation

14-day guarantee. If Oubi isn't right for you within 14 days of going live, we refund 100% of what you paid. The clock starts when the assistant begins answering, not when you pay: since the first fee is charged before we build (section 5) and the build takes days, starting the clock at the payment would give you less guarantee than the number says.

You claim the guarantee through the same channel you cancel: ronus.tech/cancel or billing@ronus.tech. Nothing to justify, no conditions to meet, and it is not left to our discretion. We refund 100% to the same payment method that was charged, with the procedure and timings at ronus.tech/refunds, and within those 14 days this guarantee prevails over the general rule that the month already started is not refunded. When we refund you, Oubi stops answering; your account and the app remain yours and remain free.

The contract is monthly and renews on its own until you cancel. There is no minimum term, no notice period and no penalty for leaving.

After the guarantee, you cancel at ronus.tech/cancel, or by writing to billing@ronus.tech. It takes effect at the end of the current billing cycle: Oubi keeps answering until that day and then stops being charged. The month already started is not refunded. The detail is in the cancellation and refund policy: ronus.tech/refunds.

Cancelling Oubi does not close your account or delete your calendar: the app remains yours and remains free.

We may change prices. For an existing client, any increase is notified at least 30 days in advance and takes effect in the following cycle; if you do not like it, cancel before that date and you never pay it. During the twelve months of the founder programme no increase applies to you.

We may suspend or terminate the service, with notice, if you materially breach these Terms, if you use the Service for something unlawful, or if after the non-payment suspension in section 5 you still have not paid. If we terminate for a cause not attributable to you, we refund the unused pro-rated portion of the current month.

9. Usage limits and overage mode

Each plan has an associated conversation volume. It is a fair-use allowance designed for a normal business, not a per-unit tariff.

If you approach the cap we warn you before you reach it and propose the plan that fits. If you do not change plan, Oubi stops booking and passes conversations to your number: your customer is never left without an answer, but from then on you handle them. The service degrades to the state before you hired us; it does not go silent.

There is an overage mode that lets Oubi keep working above the cap, charging the excess per conversation at the end of the month. It is OFF by default. It is only switched on if you expressly ask for it, after we have told you in writing what an additional conversation costs, and you can switch it off at any time from your account. We charge no overage you have not activated.

10. What is on you

For this to work and to be lawful, you undertake the following:

• Give us truthful information about your business, services, prices and hours, and keep it current. Oubi can only say what you have loaded.
• Act as the controller of your customers' data, with the appropriate legal basis, and sign the DPA. We are the processor.
• Tell your customers that they are being handled by an artificial intelligence system and, where the call is recorded or transcribed, that this happens. We provide the notice mechanism; checking that it meets what your jurisdiction requires is on you.
• Do not enter protected health information (PHI) into the Service unless you have signed the BAA first, and do not use free-text notes for health data without telling us.
• Comply with the rules that apply to you on commercial messaging when you message your own customers from the app. Those messages leave your phone and you answer for them.
• Keep your credentials safe and tell us if you think someone has accessed your account.
• Do not resell the Service, do not attempt to access another business's, do not reverse engineer it, and do not use the Service to deceive anyone or impersonate an identity.

11. Who owns what

The platform, the software, the configuration models, the RONUS brand, the Oubi name and the mark are ours and remain ours. We grant you a non-exclusive, non-transferable, revocable licence to use them for the duration of the contract, and nothing more.

Your data is yours: your catalogue, your customers, your appointments, your messages and your brand. We do not use it for anything other than providing the service, we do not sell it, and we do not hand it to anyone other than the sub-processors listed in the privacy policy or when a competent authority requires it.

We may use aggregated, anonymised data, meaning data that no longer identifies any person or business, to measure and improve the product.

To name you as a client on our website or in our materials we need your written permission, and you may withdraw it at any time.

12. Artificial intelligence: what we guarantee and what we do not

Oubi runs on language models. It is built not to invent: services, prices, hours and availability are resolved by our system with deterministic rules, and the model cannot alter a figure or confirm a slot that does not exist.

Even so, a conversational system can get things wrong in wording or understanding. Check your calendar as you would check the work of someone new, especially in the first weeks. When you spot something said wrongly, tell us and we fix it: it is almost always a mis-loaded record, and it is fixed in the catalogue, not in the model.

The valid appointment is the one recorded in the calendar: where a conversation and the calendar disagree, the calendar prevails. AI-generated metrics and "insights" in the panel are indicative estimates, not professional, financial or medical advice.

Oubi gives no medical, legal or financial advice, and does not recommend treatments. That judgement is yours, and it is written that way on the public page too.

We do not guarantee that Oubi will close any appointment or increase your revenue. It answers the people who were already looking for you, at whatever hour.

13. Availability

We work to keep the Service continuously available, but we do not contractually commit to an uptime percentage or an incident response time.

There may be maintenance downtime, which we announce in advance when we can foresee it, and provider outages beyond our control. If the Service stops working for a prolonged period through our fault, write to us: we compensate the pro-rated portion of the fee.

Support is provided by email (Oubi I) or on a priority basis (Oubi II and III), during office hours. Oubi answers your customers at any hour; our team does not.

14. Warranties and liability

The Service is provided "as is". To the extent permitted by applicable law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Our total liability to you, on any cause and aggregating all claims, is limited to the amount you have paid us in the twelve months preceding the event giving rise to it or, if you have paid us nothing, to 100 US dollars.

We are not liable for lost profits, lost opportunity, reputational harm or indirect or consequential damages.

These two limits do not apply to wilful misconduct, gross negligence, personal injury, or anything applicable law does not allow to be limited. If you are a consumer under the mandatory rules of your habitual residence, those rules continue to protect you above whatever this section says.

15. Confidentiality

Each party undertakes not to disclose the other's confidential information received in connection with the contract, and to use it only to perform it. The obligation lasts for the term of the contract and three years thereafter.

Information is not confidential if it was already public, if the receiving party already knew it legitimately, or if it must be disclosed at the requirement of an authority, in which case the other party is notified where the law allows.

16. What happens to your data when it ends

When the contract ends we keep your data available for 30 days so you can retrieve what you need. Ask us at contact@ronus.tech and we deliver it in a readable format.

After that period we delete or anonymise it, except what we must keep by legal obligation (billing and audit records) and except the residue that survives in backups until their rotation. The specific periods are in the privacy policy.

If you keep only the free app, nothing is deleted: it is still your account.

One thing does not close on its own: your payments account. If you enabled payments, the connected Stripe account is yours and survives the closure of RONUS, with its own balance and its own obligations towards Stripe. We tell you how to manage it directly with them when we part ways.

17. Changes to these Terms

We may update them. If a change materially affects you, we notify you at least 30 days in advance by email and in the app. If you do not accept it, you may cancel before it takes effect and it never applies to you.

Minor changes (corrections, clarifications, link updates) are published directly with their new date.

18. Assignment, severability and entire agreement

You may not assign this contract without our written consent. We may assign it to a group company or in the context of a merger or sale of assets, with notice to you.

If a court declares a clause void, the rest remains in force and that clause is replaced by the valid one closest to its intent.

Our not enforcing something once does not mean we waive enforcing it later.

These Terms, together with the Privacy Policy, the cancellation and refund policy, the DPA and, where applicable, the BAA, are the entire agreement between the parties and supersede any prior agreement on the same subject.

Neither party is liable for breach caused by force majeure: catastrophes, widespread network outages, war or acts of authority that prevent the service being provided.

19. Governing law and courts

This contract is governed by the law of the State of South Carolina (USA), without regard to its conflict-of-laws rules, and the courts of Greenville County have jurisdiction.

This choice does not deprive anyone of the protection afforded by the mandatory rules of the country of their habitual residence. If you are established in the European Union, you retain the rights granted by the mandatory rules of your State and may go to its courts where those rules so allow.

Before going to court, write to legal@ronus.tech. Almost everything is resolved by talking, and in less time.

20. Language

We publish these Terms in Spanish and English. In case of discrepancy between the two versions the English one prevails, unless the mandatory rules of your jurisdiction provide otherwise.

21. If you are a customer of a business that uses RONUS

Almost all of this document is about the business that hires us. These rules are for you, booking an appointment with one of those businesses:

• Booking requires being over 18. The app and the assistant ask you to declare it, and where the system asks for your date of birth to confirm it, it is kept for at most 24 months.
• You can book as a guest by verifying your phone number via SMS; no account or password is needed. Adding a recovery email is optional and does not change how long your profile is kept.
• Your consumer account is deleted after 12 months of inactivity, whether or not you added an email. Before that we notify you by email or by push notification, whenever we have one of the two; if we cannot reach you by either route, the deletion goes ahead anyway. Signing in again is enough to keep it.
• If your phone number stops being yours and is given to someone else, that person does not see your data: verified ownership of a number is remembered for 24 months precisely for that.
• The appointment is an agreement between you and the business; RONUS is the platform. Deposits, their refunds and cancellation policies belong to the business (section 6), and by default the deposit is refunded in full if the appointment is cancelled.
• Your rights over your data, including the one-tap deletion that anonymises your record across every business at once, are in the Privacy Policy: ronus.tech/privacy.

22. Contact

RUFUS TECH LLC, trading as RONUS · 3 Vantage Way, Apt 123, Greenville, SC 29611, USA.

• Contracts and legal matters: legal@ronus.tech
• Billing, payments and cancellations: billing@ronus.tech
• Privacy: privacy@ronus.tech
• Everything else: contact@ronus.tech