Cancellation and Refunds

1. How it starts and when you are charged

We talk for thirty minutes and we collect your material: your services, your prices, your hours and your rules. Those two steps are $0 and require no card.

With your data in hand the first fee is charged, and that charge is what puts Oubi into build. It is paid when the setup starts, not when it ends. The setup itself is still $0: what you pay for is the monthly service fee, never the work of building it.

Because you pay before you see Oubi answering, what covers you is the guarantee in section 2.

2. The 14-day guarantee

If Oubi isn't right for you within 14 days of going live, we refund 100% of what you paid. The clock starts when the assistant begins answering, not when you pay.

The clock starts there for a reason: you are charged before we build, and the build takes days. Counting the fourteen from the payment would leave you eight or nine days of real use, and the number would say one thing while the guarantee was worth another.

You claim it through the same place you cancel: the form at ronus.tech/cancel or an email to billing@ronus.tech. Nothing to justify, no conditions to meet, and it does not depend on us agreeing.

We refund 100% of what you paid, to the same payment method that was charged; the procedure and the timings are those of section 6. Within those 14 days the guarantee overrides the general rule in section 5: everything comes back, not the pro-rated part.

When we refund you, Oubi stops answering and conversations go back to your number. Your account and the app remain yours and remain free.

3. How billing works

The subscription is monthly, in US dollars, and paid in advance at ronus.tech by card, through Stripe.

The first charge is made when you sign off the proposal, before the setup starts, and repeats on the same day each month until you cancel. It is an automatic renewal: by subscribing you authorise that recurring charge. We email a receipt every time.

Prices do not include taxes. If VAT, sales tax or an equivalent applies to your transaction, it is added to the invoice.

4. How to cancel

At ronus.tech/cancel, with a two-field form, or by writing to billing@ronus.tech. No phone call, no retention steps, and we will not try to talk you out of it.

Cancellation takes effect at the end of the current billing cycle. Until that day Oubi keeps answering, because that month is already paid for. After that, billing stops.

We confirm the cancellation by email within 24 hours. If you do not get that confirmation, write to us: without confirmation, do not assume it is done.

There is no minimum term, no notice period is required, and there is no penalty of any kind.

5. What is refunded and what is not

The general rule, outside the 14-day guarantee in section 2: the month already started is not refunded, because the service is provided during that month and continues until the end of the cycle.

We refund the unused pro-rated portion of the current month in these cases:

• If we are the ones ending the contract for a cause not attributable to you.
• If we withdraw a feature that was the reason you signed up and you leave because of it (Terms §2).
• If the service stops working for a prolonged period through our fault.
• If there was a billing error: a duplicate charge, an incorrect amount, a charge after you cancelled. Write to billing@ronus.tech and we refund it in full.
• Where a mandatory rule that protects you requires it.

6. How to request a refund

Write to billing@ronus.tech with your business name and the account email, or use the form at ronus.tech/cancel: it works for claiming the 14-day guarantee too. We reply within 24 business hours and resolve within 3 to 7 business days.

Refunds always go back to the same payment method that was charged. When the money shows up on your statement depends on your bank: usually 5 to 10 business days from when we issue it.

If you think a charge is wrong, tell us before opening a dispute with your bank. It is almost always resolved in one email, and faster.

7. Suspension for non-payment

If a charge fails we retry it and let you know. If 15 days after that notice it is still unpaid, we may suspend Oubi.

Suspension deletes nothing. Your account, your calendar, your customers and your data remain, and the app keeps working for free. What stops is Oubi answering: conversations go back to your number.

As soon as payment is settled, Oubi answers again. We charge no reactivation fee.

8. Your customers' deposits are a different thing

This policy is about the fee you pay us. It is not about the deposits your customers pay you.

That money is yours, it reaches your account in full, and the cancellation policy towards your customer is set by you. We apply it exactly as you configure it and, by default, refund the full amount when an appointment is cancelled. If the business configured a late-cancellation penalty, at most that penalty is withheld and the rest is refunded, always to the original payment method and in the same currency as the charge.

If you are a customer of a business that uses RONUS and want to claim a deposit, you need to talk to that business: we are not a party to that agreement. If you write to us, we will help you find them.

9. The free app

The app costs nothing, so there is nothing to cancel and nothing to refund. Cancelling Oubi does not close your account: the app remains yours and remains free.

If you also want to delete your account and your data, write to privacy@ronus.tech and we will explain what is deleted, when, and what we must keep by legal obligation.

10. Contact

Billing, payments, refunds and cancellations: billing@ronus.tech.

RUFUS TECH LLC, trading as RONUS · 3 Vantage Way, Apt 123, Greenville, SC 29611, USA.