Delete your account

1. If you book with RONUS (clients)

It works the same whether you confirmed your phone as a guest or created an account: the path and the result are identical.

• Open the app and go to the Profile tab.
• Scroll to the bottom and tap "Delete account".
• Read what is about to be deleted and confirm. The app tells you when it is done: "Your data and your RONUS session were deleted".
• If you have upcoming appointments, the app asks you before you confirm what you want to do with them. The recommended option, "Cancel my appointments", comes pre-selected: they are cancelled first and the account is deleted afterwards, with the "Cancel appointments and delete" button.
• There is one limit: an appointment already inside the cancellation window each business sets cannot be cancelled, not by you and not by us. Those stay, the business keeps them, and the app tells you so when it finishes. If you choose "Keep them", each business keeps the booking but your record is anonymized, so they may not know it was you.

2. If you run a business on RONUS

Deleting a business account deletes the whole business, not just your access. That is why the app asks you to confirm your identity right before.

• Open the app and go to the Business tab.
• Tap the "Settings" button at the top and open "Your data".
• Tap "Delete account".
• Confirm your identity: type your password or, if you sign in with Google or Apple, identify yourself again with that provider. The confirmation is valid for a few minutes.
• Type the word DELETE and tap "Delete permanently".
• If someone else on your team also has access, their access disappears with the business.
• A team account (a location) does not see this option while the main business account exists: only that main account can delete the whole business. If you are on a team account and want just your access removed, ask whoever runs the account or write to privacy@ronus.tech.

3. What is deleted right away

When you confirm, and before telling you it is done, RONUS deletes the following.

• Clients: your verified identity in RONUS, that is your name, your phone number, your recovery email, your date of birth, your profile photo, your saved businesses and the devices registered for notifications. Your session is closed on all your phones at once.
• Clients: your record in the client list of every business where you booked is anonymized with a code, without your name and without your phone, in one go and without asking each business.
• Businesses: the sign-in account, the public page, the services, the hours, the appointments, the client list, the messages and every image of the business.
• Businesses: your business's artificial intelligence provider key, deleted from the secrets vault where it was stored encrypted.

4. What is kept, and for how long

The following is not deleted with the account, and we tell you here the same way the app tells you on the confirmation screen. The retention periods are the ones published in the Privacy Policy (ronus.tech/privacy, section 12).

• Appointments you already had stay in the records of the business that served you, without identifying you: they are that business's history, and the business is responsible for its own data.
• Your published reviews are kept, because they are about a business and only carry your first name. If you also want them removed, write to support@ronus.tech and they are removed.
• Clients: the text of the messages you wrote to a business in the app's chat is not deleted right away. The conversation disappears from their inbox, but the text is kept for up to 90 days from when you sent it, like every other chat message, and only then is it replaced.
• Clients: the record that this phone number was once verified is kept for 24 months, without your name and without anything else of yours. It ensures that if your number is recycled and given to someone else, that person does not see what was yours.
• Businesses: the record of charges and refunds is kept for 6 years from each operation, as required by tax law, and then deleted.
• Businesses: the access audit log is deleted after 12 months. The exception is four entries that make up the business's file (its closure, its suspension, its reactivation and the rejection of a sign-up request): those are kept longer, but after 12 months they lose the IP address and any detail beyond the minimum needed to know what happened.
• Businesses: if you had payments with Stripe, that Stripe account is not deleted: it remains yours and under your control. To close it, do so from Stripe.
• Businesses: the note that the account was deleted is kept for 90 days after the deletion completes. There are three associated services this deletion cannot release on its own, and our team removes them by hand: the assistant's installation, the phone number rented for it, and the project at the artificial intelligence provider. When any of them is still pending, the app tells you so when it finishes and that note is kept until it is resolved.
• Backups: they are rotating, encrypted copies. Deleted data disappears from them when their rotation turn comes, not at the same instant; until then it stays isolated and would only be used to restore the service after a disaster.

5. If you no longer have the app

Write to privacy@ronus.tech from the email associated with your account, or stating the phone number you used to book. We will only ask you to prove your identity if we have reasonable doubts about who you are, and only as far as needed to resolve them: for example, a code sent to that phone or that email. It is the same rule as section 16 of the Privacy Policy.

We answer within one month, extendable to two if the request is complex; in that case we let you know before the first month ends. It is free. The detail of your rights and where to complain is at ronus.tech/privacy, sections 15 and 16.

6. If you do nothing

A client profile that is not used is deleted automatically after 12 months of inactivity, whether you added an email or not. Before that we notify you by email or by push notification, whenever we have one of the two; if we cannot reach you by either route, the deletion goes ahead anyway. Signing in again is enough to keep the account. That automatic purge does not touch your record in the businesses: that only happens when you ask for it.

7. Contact

Questions about deletion or anything else privacy-related: privacy@ronus.tech. Problems with the app: support@ronus.tech. RONUS is a service of RUFUS TECH LLC; the company details are at ronus.tech/legal-notice.